Vodafone voes, take two

[wiseheart]

So I went to the post office today and sent back the old mediabox to Vodafone, since they threatened to fine me, should I not do so within a narrow time margin. I wish I hadn't! Because an hour or so ago suddenly the flashy new box - the one that is connected to the unreliable internet - first told us that it had no available information to the running programmes, and then the entire telly went black. I mean, the telly itself is okay, the Orion logo appears, as well as the info to which... thingie it is connected, but other than that, the screen remains black, save for a number in the upper left corner, which is probably an error code.

I grabbed the phone and called Customer Service. In about 25 minutes I finally got someone to talk to, and I wasn't friendly. They promised to send a techie tomorrow between 12 and 16 hours - joy! Now my own satellite receiving has been killed by the insulation, Mum's entire programme got killed by... something or other. The only TV we could, theoretically, watch, is my analog telly, which has about six or eight channels, three of them sports, one the official channel where the government preaches to its underlings, and the rest, well, forgettable. Besides, my tiny little telly is not suited for Mum's poor eyesight, and I don't even have an armchair in my tiny bedroom in which she could sit.

I begged the goddamn Vodafone not to give us a new mediabox, since the old one could do anything we wanted from the telly, namely watching the currently running programmes. I begged them not to connect the mediabox to the frigging internet. I knew something like this was due to happen. But, of course, they know better what's good for us - fat chance!

Yeah, you bet I'm furious.

Comments

[meathiel]

I hear ya ... I have the same problems, only with Telekom.

[wiseheart.livejournal.com]

I really don't understand what the hell are they trying to achieve — except giving the very young generation the chance to play around with their totally unnecessary gadgets!

[chocolate-frapp.livejournal.com]

I don't blame you, that's fucked up.

[wiseheart.livejournal.com]

To put it mildly...

[adafrog.livejournal.com]

OMG!!!

[red-day-dawning.livejournal.com]

WHAT? No, no, no. That’s awful.

[wanderingmogwai.livejournal.com]

Omg... that sounds really frustrating! You never know how much you count on something until it's gone. If my mom had no tv idk WHAT she would do!

[wiseheart.livejournal.com]

That's it exactly! Poor Mum was almost in tears and kept repeating: "But that's my only entertainment!"
Fortunately, we got a very reasonable techie coming to us today and hopefully the problem has been solved. *fingers crossed*

[elwenlj.livejournal.com]

Do you have a DVD player? I hope all is fixed soon. Internet suppliers are the most frustrating companies in the world. *offers choccie bickies and tea*

[wiseheart.livejournal.com]

I'll stick to my coffee if you don't mind, but thanks for the friendly offer. :)
I do have a DVD player, yes, but it is hooked up to my old, small-screen telly, so that might be the solution for me yet not for Mum and her poor eyesight.

[noadvertising.livejournal.com]

That´s awful? Why do such things always happen when a new gadget gets installed which is supposed to make things better but does not? It´s as if they install some sort of troll who takes action the moment the technician has left the house...

[wiseheart.livejournal.com]

Reasonable techie guy who came today said they exchanged all old mediaboxes because they aren't produced anymore and thus there aren't any spare parts, should they need fixing.

[noadvertising.livejournal.com]

Yeah, but aren´t those new gadgets supposed to work then?

[wiseheart.livejournal.com]

"Supposed" being the key word here.

[mirasaui.livejournal.com]

"If it ain't broke, don't fix it." But, they always want to and always make it worse.

[wiseheart.livejournal.com]

And there's no-one to stop them!

[medievalrosalie.livejournal.com]

That sounds so incredibly frustrating! I can understand why you're furious!