Vodafone idiocy

[wiseheart]

So, if you remember, some time ago I've modified my TV and internet contract with Vodafone and they said they'd also send us a new mediabox. We didn't really need one, but if they wanted to give us a better one for free - or so they said - I thought: why not?

Today the guy who was supposed to exchange our mediabox came, and we only now learned that it would mean that the new one would only work via internet. For that he'd need to lay another cable from the modem to the telly - we don't have a smart TV, so it is really unnecessary - plus, if for some reason the internet malfunctioned, which happens from time to time, Mum wouldn't be able to watch TV, either.

Nobody told me about that in advance. The guy said other people complained about the same, and if our mediabox works well enough, it isn't necessary to exchange it. Vodafone only does this because the old one is still from upc and they want their own stuff everywhere. Apparently, by September/October there will be a new model that will work directly from the TV cable as the old one did, without hanging on the internet. So we agreed that he'd leave the old box alone and make a report that the umpteenth customer didn't want the shiny new thing that's worse than the old model was. Perhaps in fall I'll take their newest one. We'll see.

Another epic fail of their Customer Service. Things like this didn't happen when upc still was in charge. And I got up an hour and a half earlier for this!

Other than that, I used up some dried dates and leftover green marzipan to make these:



This isn't a current photo, but I made these myself, too. The current ones don't have the coconut sprinkles but look the same otherwise. My choir mate will turn 50 next month, so I'll gift-wrap the candies for her and make a small journal to celebrate the milestone.

Comments

[artemis10002000]

Oh man that's so annoying

Customer service really keeps getting worse

I remember that back when Kabel Deutschland was its own company, the customer service there was so excellent I actually switched over for phone/internet as well. Then Vodafone bought them and ugh. The only thing Vodafone is good at is bombarding you with advertisement letters (and here in Germany they like to make them look like mail from official authorities, which they have already gotten you in trouble for so often but they keep doing it)

[wiseheart.livejournal.com]

Hey, welcome back! How are you doing?

[artemis10002000]

Hey, I'm doing okay. Father visited for Pfingstwochenende but otherwise life has been relatively calm. Direct family has been making it through Corona times well so far so I'm just grateful.

[meathiel]

I watch TV via the internet but it doesn't work every so often.
I'm glad I still have the old receiver and can then watch via the satellite dish ...
D*** technology!

[wiseheart.livejournal.com]

Yeah, and they want you to exchange things that have been working like a charm for shit that probably wouldn't!

[ghost-light.livejournal.com]

*facepalm* i hate customer service like that.

Those dates look wonderful

[wiseheart.livejournal.com]

It's only been such a shitty service since Vodafone bought UPC.

[ghost-light.livejournal.com]

We practically have a monopoly up here so service always sucks

[chocolate-frapp.livejournal.com]

God, I love dates, coconut and marzipan!

[wiseheart.livejournal.com]

I wish I could send you some, but they wouldn't survive the long journey.

[wanderingmogwai.livejournal.com]

Dried dates and marzipan... Sounds so yummy! Makes tuning 50 almost seem worth it... lol!

[wiseheart.livejournal.com]

There's nothing wrong with turning 50. Wait till you're 60! *g*

[wanderingmogwai.livejournal.com]

:P

[spikesgirl58.livejournal.com]

I'm sorry that didn't work out for you.

[wiseheart.livejournal.com]

I don't really mind. I'm content with the mediabox we're currently having. It was the company that wanted to change it for a newer model. I wasn't against it, and when the even newer ones come out in Autumn - the ones that work via TV cable again, I might consider it. But not like this.

[elwenlj.livejournal.com]

Those look nice, although I am not a lover of dates in any form. These internet companies are a real pain. Somebody, somewhere, needs to do an investigation of their practices, because I haven't met an honest one yet.

[wiseheart.livejournal.com]

Amen.
I don't like dates either, which is why I have to be creative using them. Sometimes people want to do me something good and then I get a package of them, but I won't buy them myself, ever.

[mirasaui.livejournal.com]

I have bundled service (phone, TV, internet) with my service provider. I wanted to cancel the TV as we never watch it. Apparently, I signed a two year contract and if I cancel any of the bundle service, they will charge me a $200 surcharge - sigh. So, I gave up and will wait for the contract period to end and then re-negotiate. Not that I expect my bill to go down much. Unfortunately, the idiocy was on my part this time for not reading the fine print. Btw, the dates look yummy, even though I do not care for dates.

[wiseheart.livejournal.com]

Yeah, they do the bundled service thing here, too... I'm surprised that I could have the phone taken out of it, after having paid for it (and not used it) for years. I wonder what will happen when the contract period ends in September.