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Vodafone is the spawn of Morgoth!
Sep. 8th, 2021 05:36 pmSince they took over from UPC we've had nothing but anger with them. Their newest coup was that they decided they'd exchange all old (=UPC) mediaboxes into new ones. I told them in no uncertain terms that we don't need a new mediabox, we're completely happy with the old one.
That worked for about two, three months. Then one day delivery service came and brought me the new mediabox. Complete with detailled instructions how I should install it on my own. Instructions couldn't have been less understandable for a techno-wheenie like myself if it had been written in Chinese. So I called customer service and told them again that a: I didn't want a new mediabox and b: if the old one had to be exchanged (which was apparently mandatory) then they should send someone to install it because I sure as hell can't do it.
They gave me a scheduled time and today a nice young man came and did the deed. The new mediabox is less than a quarter size of the old one and is supposed to have many new, cool functions - none of which we actually need. In exchange, it doesn't have a few old, very practical functions we'll sorely miss: like displaying the number of the channel we're watching, or a short summary of the current programme on an insert, or the date and the time. F*ck them!
Of course, it came with a new remote, which makes Mum totally mental. She has poor eyesight and had a hard enough time to learn how to use the old remote (which, BTW, had larger buttons and was easier to hold), and now she can learn everything from the beginning - additionally to not being able to check the time or the channel number while watching the telly.
So yeah, you've guessed right. I am royally pissed. Why do they have to force all these "wonderful" new things upon us when we don't need it and don't want it? As I said before: F*ck them!
Oh, and I almost forgot: techie guy didn't take the old mediabox with him. No, I'll have to go to the post office and send it back to Vodafone in a special box I'm supposedly getting there.
That worked for about two, three months. Then one day delivery service came and brought me the new mediabox. Complete with detailled instructions how I should install it on my own. Instructions couldn't have been less understandable for a techno-wheenie like myself if it had been written in Chinese. So I called customer service and told them again that a: I didn't want a new mediabox and b: if the old one had to be exchanged (which was apparently mandatory) then they should send someone to install it because I sure as hell can't do it.
They gave me a scheduled time and today a nice young man came and did the deed. The new mediabox is less than a quarter size of the old one and is supposed to have many new, cool functions - none of which we actually need. In exchange, it doesn't have a few old, very practical functions we'll sorely miss: like displaying the number of the channel we're watching, or a short summary of the current programme on an insert, or the date and the time. F*ck them!
Of course, it came with a new remote, which makes Mum totally mental. She has poor eyesight and had a hard enough time to learn how to use the old remote (which, BTW, had larger buttons and was easier to hold), and now she can learn everything from the beginning - additionally to not being able to check the time or the channel number while watching the telly.
So yeah, you've guessed right. I am royally pissed. Why do they have to force all these "wonderful" new things upon us when we don't need it and don't want it? As I said before: F*ck them!
Oh, and I almost forgot: techie guy didn't take the old mediabox with him. No, I'll have to go to the post office and send it back to Vodafone in a special box I'm supposedly getting there.
